Your privacy is our top priority

1. Introduction

kjok (referred to herein as "we", "our" or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on protecting the privacy of our users' personal information.

This privacy policy ("Policy") describes in detail how we collect, process, store and protect your personal information ("information") when you use the kjok website, applications and related services. By using these services, you are considered to have consented to the terms of this Policy.

This Policy applies only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

2. What information we collect

kjok collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information provided directly by you

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (when verification is required)
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Username and password
• Support messages and contact details

2.2 Automatically collected information

When you use our website or app, certain information is collected automatically:

• IP address and device identifiers
• Browser type, version and operating system
• Page visits, clicks and navigation data
• Session duration and activity logs
• Information obtained through cookies and similar tracking technologies
• Gaming activity and betting history
• Login and logout time and location data

3. Purpose of information use

kjok uses your information only for lawful and necessary purposes. We never process information unnecessarily or for unrelated purposes.

3.1 Service provision and management

• Account creation, verification and management
• Processing deposits and withdrawals (including bKash, Nagad, Rocket, Upay)
• Providing gaming services and bonuses
• Maintaining transaction records

3.2 Security and compliance

• Completing identity verification and KYC processes
• Preventing fraud and money laundering (in accordance with AML policy)
• Ensuring account security
• Upholding responsible gaming policy

3.3 Communication and support

• Providing customer support and live chat services
• Sending important notifications and security alerts
• Informing you about policy changes
• Providing information about promotional offers (based on your consent)

3.4 Development and analysis

• Improving service quality and adding new features
• Monitoring website performance
• Analysing and improving user experience
• Identifying and resolving technical issues

4. Sharing information with third parties

kjok does not sell, lease or distribute your personal information free of charge. However, in certain specific circumstances we may share information in a limited manner:

4.1 Service provider partners

We work with trusted third-party service providers who assist in operating our services. These include payment processors, game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others), technology service providers and customer support platforms. These partners receive only the information necessary to perform their specific functions.

4.2 Legal obligations

We may be required to disclose information on the basis of lawful orders from legal authorities, judicial processes or regulatory requirements. In such cases we will disclose only the information legally required.

4.3 Business transfers

If kjok undergoes a merger, acquisition or sale of assets, user information may be transferred. In such cases we will notify you in advance and the new entity will be required to comply with the terms of this Policy.

5. Cookies and tracking technologies

kjok uses cookies and similar tracking technologies for the smooth operation of its website and services.

5.1 Types of cookies

• Essential cookies: Required for login sessions, security and core functionality
• Functionality cookies: For remembering your preferences and settings
• Analytics cookies: For analysing service usage and improvement
• Security cookies: For preventing fraud and unauthorised access

5.2 Cookie control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important parts of our service to not function correctly.

6. Information security measures

kjok follows industry-standard technologies and processes to protect your personal information. Our security measures are continuously updated to ensure maximum protection.

6.1 Technical security

• SSL/TLS encryption — all data transmissions are encrypted
• Stored data protected by 256-bit AES encryption
• Firewall and intrusion detection systems active
• Regular security testing and vulnerability assessments
• Two-Factor Authentication available
• Secure data centre and server infrastructure

6.2 Administrative security

• Access to personal information restricted to authorised personnel only
• Staff training and regular privacy awareness programmes
• Data access logs recorded and regularly reviewed
• Rapid incident response procedures in place for security breaches

7. Data retention period

kjok retains your information only for as long as necessary. Retention periods are determined based on the type of information, service requirements and legal obligations:

• Active account data: For the entire duration the account remains active
• Financial transaction records: Minimum 5 years as required by law
• KYC verification documents: Minimum 5 years after account closure
• Gaming logs: For the period determined by security and regulatory requirements
• Customer support records: Up to 3 years from the last contact
• Marketing preferences: Until you withdraw your consent

Once the specified retention period has ended, we securely delete your information or anonymise it in a way that makes it no longer possible to identify you.

8. Your rights

As a kjok user, you have the following rights regarding your personal information. We are committed to providing full support in exercising these rights:

8.1 Right to access

You may request a copy of your personal information held by us at any time. We will provide your information within 30 days of receiving the request.

8.2 Right to rectification

If any of your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting the support team.

8.3 Right to erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to object to processing

You may object at any time to marketing communications or certain types of information processing. To opt out of marketing emails, please contact our support team.

8.5 Right to data portability

You may request that your information be provided in a structured, commonly used format.

9. Protection of minors

kjok strictly follows a policy of 21 years of age and above. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is mandatory during the registration process. If a user has provided false information about their age and this is later proven, we will immediately close their account and delete the relevant information.

If a parent or guardian suspects that their minor child has registered on our platform, please contact [email protected]. We will immediately take the necessary action. To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Third-party services

Our platform may integrate services from payment gateways (bKash, Nagad, Rocket, Upay), game software providers and other technology partners. These third-party services have their own privacy policies that govern their information processing practices.

kjok is not responsible for the information processing practices of third parties. However, we work only with partners who maintain high standards of data protection and respect user privacy.

We recommend reading the privacy policy of any third-party service before using it.

11. Changes to the Policy

kjok reserves the right to update or amend this privacy policy as needed. Changes will take effect in the following ways:

• Advance notice will be sent via email for important changes
• A notice of changes will be clearly displayed on the website
• The "Last Updated" date will be mentioned at the top of the revised policy
• Continuing to use the service after the policy takes effect means consent to the new policy

If you disagree with the changes, you may request to close your account. For any questions regarding this, please contact our support team.

12. Contact Us

Contact us for any questions, concerns, or information requests regarding this privacy policy. Our dedicated privacy and support team is always ready to assist you.

Visit our FAQ page for more information or read our Terms and Conditions.